FAQ's
Q 1. If I cannot physically inspect the vehicle, how do I know I am buying a good car?
When translated properly, the auction sheet can provide more insight into the quality and condition of your vehicle than a physical inspection can.
Q 2. What are the additional costs?
All additional costs like port fees, auction costs and transport to the port are all disclosed at the beginning of the process before you have outlaid any expenses.
Q 3. Do you offer documentation?
Once the auction is over, we arrange transportation, documentation & shipping to your destination.
Q 4. How long will it take for the car to arrive?
It depends on the area of shipment. It usually takes between 3 to 6 weeks, after your cargo leaves Japan. We can tell you more precisely when we know the port of destination. We make sure your car reaches you as fast as possible.
Q 5. How can I insure my shipment?
Insurance can be purchased upon your request during order process for extra charge. It gives you the opportunity to secure your shipment while at sea.
Q 6. What are your payment terms?
All payments must be made in either Japanese Yen or US Dollars by bank transfer. Payments must be made within 2 business days from the INVOICE date.
Q 7. Can I cancel the car I purchase by myself?
When a customer cancels his/her order, we may have to resell that car in auction or by any other way. As you cancel the purchase, you have to bear the difference of price and other costs that may occur.
Q 8. Does your company staff inspect the cars before bidding?
We have highly professional staff that personally inspects the cars. Before they decide to bid, they ensure if they are of correct description and condition just according to auction information.
Q 9. Is there any checking of the vehicles before shipping?
All the vehicles are thoroughly checked to confirm if there is any major difference from the evaluation sheet.
Q 10. How many used vehicles are normally available in your stock and in auction?
Usually we have more than a thousand used cars in our regular stock. Moreover, you can have access to around 150,000 cars a week available at different online auctions we cover.
Q 11. What are the advantages of buying the car from Auction?
Some of salient benefits of auctioned Japanese used cars are:
Low Price - To own used cars is expensive in Japan! This causes used cars to be sold early and cheap - the longer one keeps a car in Japan, the more it will cost for maintenance and inspections.
Efficient sales system - Reselling cars has become very easy with a well-developed system.
Safety - All those involved in vehicle auction and export process are accountable and the market overall is trustworthy.
High Supply - Around 150,000 cars are offered weekly for bidding.
High Standards - Vehicles in Japan are maintained very well and used efficiently. Also, every vehicle is independently reviewed and inspected as condition is a perquisite of selling it in auction;
More Equipment - Japanese vehicles contain what in most countries consider "extras”, for example, navigation systems, alloy wheels etc.
Q 11. What are the drawbacks of buying a car from Auction?
There are following disadvantages of buying a car from auction:
- The car you buy might have unknown problems
- There are no warranties on what you buy. All cars and trucks are sold without any warranty.
- The buyer's purchase fees (fees added to your bidding price) raise the purchase price. You do not pay these fees when buying from a private seller.
- You do not get to test drive the car. You test drive after you have made the purchase. Prior to the purchase you have to just make an educated decision whether or not to buy a particular vehicle.
- The resale value of an auction history car is typically less than what you would pay for a private car.
Q 12. Is there way to know an indicative bidding price for a vehicle I am interested in at an auction?
Yes, the data from recent auctions will be a good source of information. It indicates the prices of vehicles that have been sold over the last 3 months.
Q 13. Can I cancel my purchase?
Yes, it is possible. But some charges will be occurred depending on time of cancellation and resell process.
Q 14. I need spare parts for purchased car? Can you put inside the car?
Please be aware shipping companies do not allow anything to be shipped inside the vehicles. Only container shipping is ok as well we can support to send via international post like DHL, EMS, Fedex.
Q 15. What does Clearance Sale means? How is it different from the Discounted stock?
Vehicles available for sale at low prices during clearance of the stock. Stock Clearance is carried out when new stock is to be sourced and old stock is to be sold out. You can get good condition vehicles at very low cost during a clearance sale. Heavy discounts are available during such times.